Patient info
Everything you need before your first visit
Insurance, what to expect, and honest answers to the questions we hear most. Can't find what you're looking for? Call us — a real person answers.
Insurance
Plans we accept
We currently accept the plans listed here. Coverage details vary by plan, so please contact your health plan or call our office at (415) 910-9351 to confirm your benefits before your appointment — we're glad to help you check.
Not on the list? Call anyway. We can discuss self-pay options, and plans change.
- Landmark Health Plan
- Western Health Advantage
- ChoiceBuilder
- CalChoice
- Kaiser
- Medicare HMO
Your first visit
What to expect
We talk first
Your first visit begins with a conversation about your health history and goals, plus traditional diagnostics like pulse and tongue reading.
Your first treatment
Most first visits include a full acupuncture session, so you leave having already started your care — not just talked about it.
A plan you understand
Before you leave, we explain what we found, how many visits to expect, and any herbal support we recommend — with costs made clear.
Follow-up & progress
Each visit builds on the last. We track your progress together and adjust your plan as you improve.
How to prepare
- Wear loose, comfortable clothing
- Eat a light meal an hour or two before
- Bring a list of medications and supplements
- Arrive a few minutes early for paperwork
FAQ
Common questions
Does acupuncture hurt?
Rarely — and never like an injection. Acupuncture needles are hair-thin, and most patients feel only a light tap followed by warmth or heaviness at the point. Many people find sessions so relaxing they fall asleep.
How many sessions will I need?
It depends on your condition and how long you've had it. Acute issues often respond in a few visits; chronic conditions usually take a longer course. After your first assessment, we'll give you an honest estimate — and we track progress together so you always know where you stand.
Is my insurance accepted?
We accept Landmark Health Plan, Western Health Advantage, ChoiceBuilder, CalChoice, Kaiser, Medicare HMO. Coverage varies by plan, so call your insurer or our office at (415) 910-9351 before your first visit and we'll help you confirm your benefits.
Can acupuncture work alongside my other medical care?
Yes. Acupuncture and herbal medicine complement conventional care, physical therapy, and chiropractic treatment. Bring a list of your current medications and treatments so we can plan safely around them.
Do you really make house calls?
We do — throughout Marin County. House calls bring the full treatment experience to patients who can't easily travel, including seniors and those recovering from surgery. Learn how house calls work or call us to arrange one.
What if I need to cancel or reschedule?
Life happens — just call us at (415) 910-9351 as soon as you know, and we'll find you a new time.
Where do I park? Any tips for finding you?
We're at 4340 Redwood Hwy, Suite A-26, San Rafael — free parking is available at the complex.
Note: Construction note: the Freitas Pkwy exit is closed. Use the Smith Ranch Rd / Lucas Valley Rd exit instead.